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试卷总分:100 得分:100
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。
1.—________________ about it now
—Every time a customer has complained we’ve followed our store policy and offered them an exchange or a full refund.
A.What’s the plan
B.What’s be doing
C.What’s being done
2.— I’d like to take a look first at those structural support beams that were going to be put in place on the second floor.
—____________, here’s your jacket and helmet, and you’d better put on these boots as well – it’s our site policy.
A.Good
B.You’re welcome
C.Certainly
3.I’m going to have a ________ with Mark about this issue tomorrow.
A.speech
B.sentence
C.word
4.Unluckily, some Quality Management System failures _____________ headlines.
A.do make
B.does make
C.do not make
5.A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.
A.get
B.take
C.turn
6.二、完型填空（每空10分）。
操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。
Total Quality Management (TQM)国开电大答案请进：www.daydayup731.com或请联系微信：daydayup731
Total Quality Management (TQM) is a 1 and structured approach to organizational management that seeks to improve the quality of products and services 2 ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 3 may be in adherence to established standards, such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 4 schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 5 the customer’s point of view.
(1).__1__
A.comprehend
B.comprehensive
C.comprehension
(2).__2__
A.with
B.through
C.in
(3).__3__
A.or
B.and
C.as
(4).__4__
A.among
B.besides
C.including
(5).__5__
A.from
B.to
C.at
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