国开（湖南开放大学）24秋《管理英语3》形考作业7【标准】单元自测7（形考占比10%）
试卷总分:100 得分:100
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。
1.—What’s the latest situation with all these customer complaints we’ve been receiving
—___________the quality of the material has not always been up to standard.
A.I believe
B.I’m afraid
C.I think
2.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.
—Right, of course.___________________
A.I’ll get on it right away.
B.I got it now.
C.I understand perfectly.
3.I’m going to have a ________ with Mark about this issue tomorrow.
A.speech
B.sentence
C.word
4.Proper controls that should ________________ developed as part of routine safety procedures were not in place.
A.has been
B.have been
C.be
5.A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.
A.get
B.take
C.turn
6.二、听力理解
听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。
音频
操作提示：通过下拉框选择题目的正确。
Column AColumn B Customers 1 2. The store 2 3. The purchasing department 3 4. The manager 4 5. Frank 5
(1).__1__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(2).__2__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(3).__3__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(4).__4__
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(5).__5__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
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